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"Website temporarily unavailable" page

Why your website may show an unavailable page and how to get it back.

If visitors see Website unavailable, your website has been paused. There are two possible reasons.

An unpaid invoice

If an invoice stays unpaid for more than 14 days after its due date, the website is paused. Pay the invoice and it comes back automatically. See What happens when an invoice is late.

Malware was found

If our scan found malware, your website is paused until it is cleaned. See Malware scanning.

Your email normally keeps working while a website is paused.

Not sure which applies? Open My Hosting; the status shows beside your website, and we email you whenever a website is paused or restored.

Still stuck?

Tell us what you tried and what you saw, and we'll help.

Open a support ticket