What happens when an invoice is late
The reminders and the point at which a website is paused.
We try hard not to pause anyone's website by surprise.
- 14 days before renewal: we send the invoice.
- Before it is due: we send a reminder if it is still unpaid.
- After the due date: we send overdue notices.
- 14 days after the due date: if the invoice is still unpaid, your website is paused and shows a "temporarily unavailable" page. We email you when this happens.
As soon as the invoice is paid your website comes back automatically.
Tip. If you cannot pay in time, tell us before the due date through a support ticket. It is much easier to sort out beforehand.
Pausing never deletes anything. Your files, databases and email stay safe and untouched.